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Position Title:
DINING ROOM HOST
Reports To: General Manager
Position: Part
Time (Sun, Mon, Wed, Thur Nights; occasional weekends required)
Position
Summary: Responsible for maintaining smooth and proper Seating
of the restaurant including fostering positive customer
experiences and resolving customer issues timely, assisting wait
staff in getting beverages and delivering food as needed, as
well as supporting our specialty beers and wine program by
pulling specialty beers and wine bottles as needed, inventorying
and stocking dining room wine storage.
Position
Duties:
Foster
positive Customer Relations including handling all evening
phone calls, interacting with and building relationships
with guests (i.e. knowing names, favorite menu item, any
allergies, wine styles and hobbies)
Investigate and resolve
food quality and service complaints.
Maintain
dinning room wine inventory.
Responsible for
reservations and act as dinning room host.
Maintaining
menu/item changes in POS system including nightly special
changes.
Responsible for special
projects assigned for that week.
Eductation and/or
Experience: College or Associate Program Certificate preferred;
or two to four years related experience and/or training; or an
equivalent combination of training and experience. Prior
restaurant experience is a must. This position requires a well
organized individual that is self motivated and takes charge; is
dependable and responsible; enjoys new opportunities and
challenges; enjoys working with people; deals with criticism
calmly and effectively; is careful about detail; is thorough in
completing tasks as assigned on time; and is flexible and open
to change.
Language Skills: Able to
read, analyze, and interpret schedules and seating charts. Able
to hear and be clearly understood over the phone. Able to
effectively present information and respond to questions from
customers, staff, and owners.
Physical Demands: While
performing the duties of this job, the employee is frequently
required to reach with hands and arms; and talk or hear
including on the phone. The employee is required to regularly
stand, stoop, kneel, and walk, or equivalent. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, color
vision, and ability to adjust focus.
Work Environment: The noise
level in the work environment is usually quiet. The work
environment is quick paced in close quarters. Exposure to heat
from ovens, grills, and burners is occasional. Exposure to cool
temperatures from coolers/freezers is frequent.
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